Question 1

What does ValorTransit actually move?

Accepted Answer

Precious metals in bar, ingot, and coin form; diamonds and finished jewellery; banknotes and coin; and the physical hardware associated with digital-asset custody. Across twelve service disciplines we also arrange vault storage, inventory management, customs brokerage, bonded warehousing, and contracted long-haul transport.

Question 2

Do you publish routes, timings, or vehicle details?

Accepted Answer

No. Operational detail is confidential by policy. Clients receive region-level milestone progress and verified custody records; the specific roads, schedules, crew rosters, and conveyance configuration are never disclosed publicly or to counterparties who do not require them.

Question 3

How does the chain of custody work?

Accepted Answer

Every transfer of possession is recorded against a named individual, timestamped, and tied to a tamper-evident seal reference. Reconciliation at handover compares seals and, where applicable, verified bar lists or parcel counts against the record.

Question 4

Can I track a shipment on a public map?

Accepted Answer

No. Public real-time positional tracking would itself be a security risk. Authorised clients see milestone progress and custody events through the secure portal after signing in.

Question 5

Why can't I create an account myself?

Accepted Answer

Portal access is provisioned by ValorTransit administrators only. Accounts are issued to named individuals at authorised counterparties after verification, and are scoped so each party sees only the shipments and details relevant to their role.

Question 6

What does a consignee see before handover?

Accepted Answer

A consignee sees that a consignment is inbound and its high-level status. Detailed route information and crew identities are withheld until the handover stage is reached, at which point the receiving party can verify the crew as part of the handover protocol.

Question 7

Are consignments insured?

Accepted Answer

Insurance arrangements are agreed per programme and confirmed in writing before any movement. Cover levels, terms, and declaration requirements are set out in the engagement documentation rather than advertised publicly.

Question 8

Which countries do you cover?

Accepted Answer

We operate across Europe's principal value corridors, with desks in United Kingdom, Poland, Netherlands, Germany, Czech Republic, Belgium, France, Switzerland, Austria and Luxembourg. Movements beyond these corridors are regularly arranged on request.

Question 9

How do you handle customs and cross-border formalities?

Accepted Answer

Our customs brokerage function coordinates documentation, declarations, and clearance for high-value goods, working alongside the transport and vault teams so that formalities never leave an asset waiting in an exposed position.

Question 10

How do I start a conversation?

Accepted Answer

Submit an enquiry through the contact form or write to the relevant country desk. Please do not include asset identifiers, values, addresses, or timings in a first message; our team will move the conversation to a secure channel before any operational detail is exchanged.

Questions we are asked before every engagement.

Frequently asked questions

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Frequently asked questions

01What does ValorTransit actually move?

02Do you publish routes, timings, or vehicle details?

03How does the chain of custody work?

04Can I track a shipment on a public map?

05Why can't I create an account myself?

06What does a consignee see before handover?

07Are consignments insured?

08Which countries do you cover?

09How do you handle customs and cross-border formalities?

10How do I start a conversation?

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